Servicing & Maintenance

ISUZU SERVICE

We pride ourselves in service excellence, offering an experience that guarantees transparency and real peace-of-mind concerning all aspects of your vehicle’s maintenance.

For highest level of performance and safety from your ISUZU vehicle, we recommend that all service and maintenance for your Isuzu vehicle be performed at an Isuzu Service Facility, where ISUZU-trained technicians are certified to work on ISUZU vehicles and are most capable in determining the needs of your vehicle.

SERVICE AGREEMENTS AND CONTRACTS

Mac East Africa offers attractive service packages for all models at competitive rates. A service package agreement can be taken either at the time of a new vehicle purchase or alternately by contacting our service reception.

The service package covers Parts, lubricants and labor as specified under the respective manufacturer regular maintenance guidelines.

Advantages of having a service package:

• Preferential service rates over the period
• You are not affected by an increase in cost of Parts, lubricants and labour over the period
• Complies with the manufacture’s recommendation
• Hassel free settlement
• Additional discounts on parts prices

REGULAR MAINTENANCE

To keep your vehicle in top condition and to comply with the terms and conditions of your vehicle’s warranty, it is mandatory to follow the maintenance program outlined by the manufacturers. The maintenance program comprises inspection and servicing that is necessary for the proper functioning of your vehicle. These maintenance checks require special tools and training, and therefore must be performed by our qualified technicians.

To speak to someone about servicing your ISUZU vehicle, please feel free to call us directly on +256700 175 001 or fill in our contact form and have a specially trained team member get back to you.

SUV (Model: mu-X)

D-Max Pickups

ISUZU N-SERIES TRUCK (NQR/NPR/NKR/NHR Trucks)

ISUZU FVZ 23/FVX/FSR/FVR Trucks

FRR 90 TRUCK

ISUZU FVZ 34 Trucks

  ISUZU GXZ PRIME MOVER

ISUZU MV 123 BUS

SUPERIOR CUSTOMER SERVICE

With Isuzu Complete Care, we deliver superior service from beginning to end. Prior to any work commencing, a dedicated Service Adviser explains the work to be done and ensures all your requirements will be met. During the service, a Service Advisor is always on-hand to provide progress updates and clear completion times. The Service Advisor will even follow up with you to confirm your satisfaction and find ways to continually improve our service.

THE HIGHEST STANDARD OF QUALITY

Our customers can always trust Isuzu to live up to the very highest quality standards. We use genuine Isuzu parts, specifically designed and certified for Isuzu vehicles. What’s more, our experienced technicians and service department staff undergo Isuzu training to keep them at the very top of their fields.

MAINTENANCE & SERVICE PLAN

The Service Plan will commence on the date of sale (Retail report date) of the new Isuzu vehicle and will continue for the duration or mileage, whichever occurs first.

WHEN TO SERVICE

Your Isuzu is designed and tested to provide you with years of trouble-free driving. Every car needs a checkup from time to time to keep it in top condition. It is mandatory that you have your vehicle serviced according to the recommended service intervals.

WHAT IS COVERED UNDER THE COMPLETE SERVICE PLAN?

No maintenance or wear and tear components will be covered under this type plan. In other words, standard vehicle services be covered for the duration or mileage of the plan, whichever occurs first:

• All “R – Replace” items as per the Manufacturer Service Schedule
• Parts & Labour to conduct the service
• Lubricants and Coolant
• Consumables

WHAT IS NOT COVERED UNDER THE COMPLETE SERVICE PLAN?

• Items not covered by the Isuzu warranty
• Friction components, such as brake pads, brake disks, clutches, etc
• Shocks
• Exhaust systems
• Bulbs, headlamps, tail bulbs
• Tyres, wheel alignment, wheel balancing and puncture repairs
• Any Accident or impact damage as well as rust repairs (normal Rust/Corrosion warranty applies)
• Telephone kits and related accessories fitted to the vehicle
• Vehicle tracking, anti-hijacking or similar devices
• Rust inspection and rust prevention treatment
• Paint, trim and upholstery repairs, cleaning and preservation treatment
• Any cleaning and valet services
• Fuel, top-up fluids and any fuel or oil additives
• Windscreens, windows, headlights, taillights, lenses and other plastic or glass on the vehicle
• Any item or part missing from the vehicle
• Repairs and maintenance of the vehicle occasioned by driver/owner error, negligence, abuse and/or outside interference, however arising
• Repairs arising from the failure of the owner/driver to comply with the obligations and warranties referred to in this agreement, including specific repairs required as a consequence of not servicing the vehicle within the manufacturer specified kilometer service intervals and limits
• Servicing at unauthorised Isuzu retailers
• Replacement or upgrading of any CD-ROM, specifically, but not limited to, those related to satellite navigation systems
• Damaged wheels
• Repairs and maintenance relating to modifications, tuning, upgrading and all aftermarket accessories
• Maintenance related repairs
• Trim, Stone chips